National Security Personnel System (NSPS): An Analysis of Key Stakeholders' Perceptions during DoD's Implementation of NSPS

摘要

The objective of this project is to examine the attitudes and perceptions of key stakeholders during DoD's implementation of the National Security Personnel System (NSPS). This analysis of the attitudes and perceptions of key stakeholders during DoD's implementation of NSPS will be aligned with the NSPS Key Performance Parameters (KPPs). Leveraging data from the DoD NSPS office, the Defense Manpower Data Center (DMDC), the Office of Personnel Management (OPM) survey data, and other independent reports, this project will address the following questions: What are the key stakeholders' attitudes and perceptions towards DoD's implementation of NSPS, as viewed through the framework of the NSPS KPPs; and What do these perceptions indicate about DoD meeting the NSPS KPPs. NSPS statistics were gathered and analyzed to support the analysis, conclusions, and recommendations. This report will briefly detail the key concepts that must be considered and addressed when implementing organizational change. These concepts include cultural change within the DoD; communication among leadership, management, and employees; credibility between individuals and organizations; gaining and maintaining trust; the theory and concepts behind performance-based pay; and the necessary blending of all of these topics to create and inspire individual and organizational change. The report concludes with lessons learned and recommendations of best practices that can be applied to future attempts at implementation of a pay-for-performance personnel system in a public organization.