Addressing Enterprise-Level Information System Deficiencies.

摘要

The failure of the United States Air Force's (USAF) Expeditionary Combat Support System (ECSS) program has resulted in supply chain stakeholders creating independent solutions in a complex network of supply chain information systems (IS). The decentralized management of IS has led to stakeholders optimizing local missions to the detriment of enterprise level goals and effectiveness. This case study evaluates the Depot Source of Repair (DSOR) team and how it has addressed the USAF's enterprise-level IS deficiencies. A framework created from the literature review is used to evaluate the DSOR team's IS called DSOR II. The case study evaluation identified five key managerial implications which better addresses the negative impacts of USAF IS deficiencies. A more effective IS will help the DSOR team manage the USAF's $13 billion depot repair program more effectively. The framework introduced in this report can be used by organizations challenged with enterprise-level IS deficiencies.