Evaluation of a Contingency Job Design Model in an Information Technology Environment.

摘要

This study evaluated a contingency job design model in an information technology environment. The study involved employees (military and civilian) of two United States Army organizations which develop and operate ADP programs. The objective was to determine whether the design model predicts organization behavior in certain ADP jobs. The study examined the relationship between certain job characteristics (task significance, task identity, skill variety, autonomy, and feedback from the job) and on job behavior as represented by internal motivation, general satisfaction, performance, turnover, and absenteeism. Also, the study examined the extent to which growth needs and work values moderated the relationship betwen job characteristics and job behavior. Results of the study indicate that internal motivation, general satisfaction, and performance of ADP personnel are affected by job characteristics. While growth needs and work values do moderate the relationship, the moderating value is relatively weak. Age, sex, and eduction demonstrated insignificant or weak influence on job behavior. The study was relevant to the United States Army. Nearly eleven thousand Army employees are in ADP jobs. The ultimate result of improved job design can be increased satisfaction and higher quality performance. (Author)