The Development of a Work Environment Questionnaire for the Identification of Organizational Problem Areas in Specific Army Work Settings.

摘要

The aim of organizational effectiveness research is to increase human performance effectiveness in an organization and to improve teamwork and job satisfaction by developing diagnostic instruments to identify problem areas, intervening with organizational development techniques to correct the problems, and finally evaluating the intervention results in terms of productivity and job satisfaction. This report discusses the development and validation of the Work Environment Questionnaire (WEQ) which is used to identify organizational problem areas and evaluate interventions. The WEQ provides indexes of soldier perceptions, motivations, and satisfaction in specific terms which can identify problem areas suitable for corrective intervention. A further survey in the field installation has since identified seven major problem areas, and a program of active intervention has been designed to reduce these problems.