Operational and Technical Analysis GTE/WESCOM KEY/Automatic Call Distributor Communication System,Portland,Oregon,Flight Service Station.

摘要

Field test and evaluation of the Portland,Oregon,Flight Service Station (FSS) GTE/WESCOM Key/Automatic Call Distributor Communication System (ACD) were accomplished to determine the applicability of the equipment as a system to be specified for high-activity FSS's. The system test and evaluation were accomplished by (1) evaluation of normal facility operation, (2) conduct of scripted tests, (3) analysis of FSS specialist's responses to questionnaires,and (4) analysis of operational failure logs and equipment design. Performance of the Common Control Subsystem,as limited to the Portland FSS,generally evidenced the requisite degree of utility and service efficiency. The ACD function,on occasion,did evidence equal distribution of inbound calls to the in-service Preflight positions.