An Application of a Management Performance Audit Program

摘要

As part of the Navy Postgraduate School's community service program, this study was conducted to determine the effectiveness and efficiency of the management of the Monterey Peninsula Transit system, Monterey, California. Initially, a brief history of public transportation in the United States is provided. The criteria for this performance evaluation was a model developed by the Institute for Urban Transportation, Indiana University. Embellished with additional material provided through the author's research, the model provided a perspective for each of the functional areas, such as marketing, maintenance and personnel, within the transit system. Data on the Monterey Peninsula Transit system was gathered from interviews with agency employees, examination of documents, and actual observation of system operations. Deviations between agency operations and the model's tenets or preferred practices became areas for additional research and, if deemed appropriate, recommendations were made in an attempt to enhance operations and improve effectiveness. A significant conclusion is that the performance audit is of value toward the improvement of public transportation system management. (Author)