Incentive Management Training: Use of Behavioral Principles for Productivity Enhancement

摘要

Managers and supervisors from six Management Information offices were (1) given training in the theory and practice of incentive management, and (2) provided with a measurement system that contained both performance and diagnostic information. Following the training, the trainees implemented incentive management programs within their own key entry operations sections. This report summarizes the effects of these implementations as they relate to well-established behavioral principles. (Author)