A Model of Aircraft Maintenance Officer Turnover

摘要

Turnover is a major problem in the Air Force. Turnover costs the Air Force millions of dollars annually. A less tangible cost is the degraded readiness that results from the loss of trained personnel. These trained personnel are essential because of the growing technological complexity of our weapon systems. To maintain these systems we need an experienced and dedicated aircraft maintenance officer force. These aircraft maintenance officers are leaving career field and the Air Force. To reduce the number of officers who are leaving, we must first determine what factors are causing turnover and the relationship among these factors and turnover. The more the manager knows about the factors causing turnover, the better he can influence turnover. To determine these factors a survey was sent out by Captains Mills and Osadchey to 834 aircraft maintenance officers. This study used the data obtained from the 578 responses to develop a model of turnover. The authors concluded that job satisfaction was the most important contributor to cross training turnover and Air Force turnover. (Author)