Human Performance Review of the Retail Repair Parts Supply System. Volume I. Executive Summary

摘要

An intensive 18-month study was made of the retail repair parts system. The problem addressed was whether the human performance demands of the system were compatible with the abilities of the soldiers. Selection criteria, appropriateness of training methods, consistency in manning of repair parts support activities across DA TOEs, inconsistencies in doctrinal publications on supply procedures, and potential system performance improvements from increased proportions of female soldiers in repair parts supply were studied. To identify and learn the significance of specific human performance problems, observation and data collection visits were made in CONUS and USAREUR to 10 divisions, 7 major non-divisional units, and 83 company PLLS. There were 11 principal findings. In general, it was found that the repair parts supply system is too complicated for the current soldiers, of all grades, to operate. Of course, the system includes the selection, training, and doctrine subsystems. Specific recommendations are made that narrow the gap between system demands and soldier abilities in the short term, and that will close the gap in the future.