An Organizational Assessment: A Pilot Study to Determine if a Survey Feedback Program Produced Needed Changes in an Organization

摘要

The purpose of this research was to determine if Survey Feedback, an Organizational Development technique, was effective enough in a sample of an organization so that it could be used throughout the organization. Lloyd's Survey Feedback Model II was used because it curtails many of the assumptions found in other Survey Feedback models. The design of the research consisted of administering a presurvey and postsurvey to both a treatment and control group with only the treatment group receiving survey feedback. It was hypothesized that the treatment group would improve significantly subsequent to the Survey Feedback in the areas of satisfaction, organizational climate, perceived productivity, and employee perceptions of management. Six factors from the Organizational Assessment Package were used to test the areas of concern. T-tests for matched pairs and simple t-tests were used to test the hypotheses. This research provided evidence that the Survey Feedback intervention had a statistically significant positive effect on perceived productivity, but it had no significant effect on satisfaction, organizational climate, or employee perceptions of management. The limited success of the intervention was attributed to a lack of supervisory support. (Author)