A Simulation of the Base Civil Engineering Work Request/Work Order System

摘要

In recent years the Base Civil Engineering organization has seen a reduction in real terms in the growth of its budget necessitating an emphasis toward increasing productivity within civil engineering. This research models the work request/work order system using Q-GERT, a computer simulation language, in order to increase the productivity of the system and to help improve customer satisfaction with civil engineering. To increase productivity, the model can evaluate potential changes to the system and can provide information to managers so they can make better decisions. To help improve customer satisfaction, the model can estimate the mean processing time for work orders in the system in order to give the customer an idea of when the work will start. The results of this research indicate that this model can be particularly effective as a decision-making tool for managers. To highlight the decision-making capabilities of the model, this research presents several decision aids derived from testing the model. The decision aids presented represent a small sample of the numerous aids which can be formulated from this model.