Evaluation of Currently Used Dental Management Indicators and Development of New Management and Performance Indicators

摘要

A review of dental management indicators employed indicated that they were inappropriate for use with the Uniform Chart of Accounts Dental Workload Reporting System. Using the workload and supplemental reports routinely submitted by Dental Activities, a series of management indicators have been explored and developed for use at various level of management in the Army Dental Care System. The results of eighteen months of workload analyses prepared from manually and automated means have been completed. It was concluded that: there are a variety of management indicators that can be generated from the current workload reporting system to assist in determining the efficiency and effectiveness of the Army Dental Care Delivery System; indicators can and should be developed by level of operation from the clinic level to the OTSG level; the magnitude and complexity of the data necessitates that the generation of management indicators be automated prior to interpretation by Commanders and/or staff officers; and requirements for indicators at all levels need to be better defined before selection of an operating set of management indicators is established.