Factors Influencing Organizational Acceptance of Technological Change in Training

摘要

Research was conducted to develop a model of factors influencing user acceptance. The model reflected reviews of the literature on innovation acceptance, technology transfer, and organizational development; review of official directives and instructions bearing on training device development, acquisition, and use; and interviews with personnel representing most of the organizational 'players' in the Navy's trainer development, acquisition, and use process. In the interviews, very different points of view were expressed by members of the researcher, funder, developer, and user communities. Each community appeared governed by its own perspective, while holding attitudes toward the other communities ranging from sympathetic to antagonistic. It was hypothesized that many problems of innovation acceptance are caused by the present limited interactions and feedback loops among these communities. The model which was developed has been found useful in structuring thinking about problems of innovation acceptance. It was hypothesized that it will be useful in identifying organizational processes that might benefit from change, and identifying areas where future research on the acceptance process may have the greatest impact.