The Impact of Goal Setting and Feedback on the Productivity of Navy Industrial Workers.

摘要

The objective of this effort was to implement and evaluate a goal-setting program for industrial workers at a Naval Air Rework Facility (NARF). This program attempted to improve worker motivation and productivity by integrating a new work measurement system with individual goal setting and feedback. Results indicated that workers with performance goals significantly improved their efficiency; workers with the most difficult goals improved the most. No difference was found between assigned and participative goal-setting groups. The program had a stronger positive effect on workers who were initially low performers than on those who were initially high performers. It was recommended that NARFs consider the newly-developed performance measurement system for goal setting and feedback as well as to provide worker efficiency data for their performance appraisal programs. (Author)