User Feedback Mechanisms for Defense Technical Information Center Services and Products. Phase I

摘要

This paper concerns the first phase of a project to design a set of survey instruments to obtain feedback on user satisfaction with DTIC products and services. Relevant formal user studies are summarized and current in-house efforts to obtain user input are outlined. OMB constraints on survey research are reviewed, as are research methodologies which appear appropriate to obtain user feedback. A survey instrument for use with demand bibliographies is proposed. Four additional procedures for product/service evaluation are recommended for the next phase of this project.