Study of Pediatric Emergency Room Utilization and Implications at Reynolds Army Community Hospital, Fort Sill, Oklahoma

摘要

This study examined the usage of the pediatric emergency room to determine the optimum method of providing emergency services. Seven reasons were identified for children using the emergency room services when they do, primarily based on parent availability. This study recommended changes to the pediatric services to improve the overall service to the customer. Particular emphasis was made on educating the parents on the alternative service of same day appointments to reduce emergency room usage for non-emergencies. Keywords: Questionnaires, Outpatients, Chi square test, Histograms. (kr/kt).