Using Emotional Intelligence to Lead the TACOM Workforce.

摘要

As more companies enter into the service business instead of the manufacturing business, employees have become an organization's most important assets. This has led to a different focus on what is needed for good leadership. One increasingly important requirement for good leadership with these changes is emotional intelligence. This study surveys the senior leaders at TACOM to assess their self-reported emotional intelligence. The paper also examines the impact of the training programs currently offered to TACOM employees on their emotional intelligence.