Performance Based Productivity Indicator for Base Civil Engineering Operations Branches

摘要

Performance initiatives by the Office of the Secretary of Defense and the Department of the Air Force have resulted in many strategies to increase productivity, yet no practical nor definitive approach to measure civil engineering productivity now exists. This thesis applies a Project IMAGE productivity indicator designed to quantify the Base Civil Engineering Operations Branch's Customer Service output. In concept, the indicator uses estimated work hours, Engineered Performance Standards, applied to job and work orders, and processes these hours against timeliness, quality, facility-type, and work priority factors. The result is a weighted production count which allows relative productivity measurement. The primary objective of the thesis was to demonstrate application of the concept by using the Work Information Management System and data from the 2750th Civil Engineering Squadron. The study produced a computer program to implement the productivity concept. Research results indicate the concept can be applied using data currently maintained by civil engineering. Widespread use of this concept requires additional research.