Influence of Quality Circles on Attitudinal Outcomes Among Civil Engineering Personnel

摘要

This thesis investigated the influence of QCs on various satisfaction levels among Air Force civil engineering personnel with the objective being to determine whether a relationship exists between QC membership and an employee's level of satisfaction/morale. Surveys were mailed to a sample of QC members and non-members working in civil engineering squadrons at five different bases. Statistical analysis consisted of reliability estimation, Pearson correlation, and Student's t-tests. The results of this research indicated that there were significant differences between QC members and non-members on two variables: self-ratings of both job performance and job effort. In fact, it appeared that QC members scored lower, but not significantly lower, on many of the variables. The many weaknesses inherent in this study, s design suggest that these results are tentative, at best. Four tenable explanations for the results are given. If QCs are to be increasingly used by the government, further research into the outcomes of the QC process are warranted.