Influence of Government Administration on the Performance of Service Contractors

摘要

This report documents the results of a study conducted in fulfillment of the requirements of the Master of Science Degree in Engineering Management at the University of Tennessee Space Institute. The subject of the study, although not conducted by the Air Force at Arnold Engineering Center is pertinent to the service contractor relationship at the Center. The objective of this study was to determine if the way the Government manages its service contracts adversely affects the contractors performance. The study examined the relationship and its effect on performance, efficiency, morale and organization. The results were compared to the results obtained from an examination of the relationships in an institutionally managed service contract. The study found that the biggest dissatisfier in the Government administered contractor was rules and regulations while the institutionally administered contractor identified organizational structure as the biggest dissatisfier. The institutionally administered contractor had a higher morale and performance score than the Government contractor. There was little difference found in the scores for efficiency between the two contractors.