Assessment of Aspects of an Organization Important to the Implementation of a Quality Improvement Effort

摘要

An assessment that considered the work process, management system, and characteristics of the individual job was conducted at a Naval Air Rework Facility that is presently implementing an organization-wide quality control effort. The research was designed to assess aspects of the organization likely to promote or inhibit such an effort. A technical analysis and system scan were performed to study the work process. Two questionnaires were designed, one to determine the nature of the management system, as perceived by four levels of managers, and one to measure job characteristics and impediments, as perceived by nonsupervisory personnel and their first-line supervisors. Analysis revealed that the overall work process was complex, required coordination of many people and departments, and was subject to disruption and problems. The managerial system was characterized by a moderate amount of cooperative teamwork and some subordinate input, but it fell short of a system where ideas and methods of process control are communicated readily and accurately. At the individual job level, the majority of impediments to optimal performance were found to be management system problems. The results provide a picture of the state of the organization in terms of the quality improvement effort at the time of the assessment as well as information useful in planning and guiding the effort over time.