Study to Develop an Assessment Tool and Evaluate the Social Work Service Quality Assurance Plan at Walter Reed Army Medical Center, Brooke Army Medical Center, and Fitzsimons Army Medical Center. (Final Report).

摘要

The intent of this study was to develop an assessment tool to evaluate Continental United States Army Medical Center Hospital Social Work Service Quality Assurance Plans. In today's litigious and rapidly changing health care environment, quality assurance (QA) has gained an increased emphasis and importance. However, this emphasis on QA appears to have also created confusion, misunderstanding, distrust, and a feeling of a loss of control by many physicians and allied health care providers about their health care practices. QA practices within the various hospital departments and services often vary in format and reporting procedures. While some departments and services utilize QA to to improve services to patients, many only conduct QA activities because hospital administrations seek accreditation by the Joint Commission on Accreditation of Hospitals (JCAH). (JES)