Feedback, Goal Setting, and Incentives Effects on Organizational Productivity

摘要

This report describes a field test of a new approach to measuring organizational productivity and its use in the implementation of feedback, goal setting, and incentive systems. The productivity measurement system was developed for five units in the maintenance and supply areas at an operational Air Force base. The productivity measures derived from the system were used as the basis for formal feedback reports given to the units monthly for five months. After this, goal setting was added to the feedback for five months. Incumbents and supervisors of the five units jointly set goals each month. Finally, incentives were added to the feedback and goal setting. The incentives were time off from work, and units could earn either a half or a full day off, depending on their productivity.