DOD Warranties: Effective Administration Systems Are Needed to Implement Warranties.

摘要

In July 1987, the General Accounting Office reported on DOD's implementation of the warranty legislation. GAO concluded that DOD procurement activities generally complied with the warranty laws by obtaining warranties for weapon systems with terms that were consistent with requirements in the laws. However, this report contained recommendations to address problems identified. GAO recommended that DOD ensure that procurement activities (1) perform cost-effectiveness analyses of proposed warranties, (2) specify warranted performance requirements, (3) define the contractor's redesign responsibilities, and (4) appropriately mark warranted systems as warranted items. The objective of this present review of DOD's progress was to examine the services' systems for administering and evaluating warranties on fielded equipment. The work was performed primarily at three major DOD procurement activities: the Naval Sea Systems Command (NAVSEA), the Aeronautical Systems Division (ASD) of the Air Force Systems Command, and the Army Tank-Automotive Command (TACOM). These procurement activities were selected because they manage large numbers of high visibility, high dollar weapon systems and components. (KR)