Phonetool: Integrating Telephones and Workstations.

摘要

In this paper we argue for computer workstation access to voice telephony functions. We describe several computer-based communication tools developed in our laboratories, and explore one, Phonetool, as a detailed example. We discuss user interface issues for collections of such utilities. Finally, we discuss several architectures for interaction with the PBX and the communication requirements between workstation and switch. Keywords: Automated dialing, Computer telephony, Integrated telephony, Phone server, Phonetool, Workstation telephony, Telecommunications, Reprints.