Total Quality Management: Directorate of Contract Management Master Plan.

摘要

This document describes the Directorate of Contracting Management Total Quality Management implementing plan. It includes a description of the TQM concept, the structure established to complement TQM and goals established by the Directorate of Contract Management to implement TQM. TQM goals within the directorate focus on three primary areas: TQM training, harmonizing contract management policies and procedures with the TQM philosophy, and enhancing communication and feedback. Keywords: Continuous improvement; Personnel training. (KR)