Werkbelasting Bij Verkeers- En Gevechtsleiding. Deel 2 (Workload of Air Traffic and Air Combat Personnel. Part 2).

摘要

Mental workload of military air traffic and air combat personnel was investigated by studying a) the degree in which personnel on job could be engaged in a conversation, and b) signs of overload such as irritation and agitation. Periods with workload peaks (no conversation possible) occurred with a frequency under 10%, probably about 3 to 4%. Overload was still more rare: less than 0.5%. It is questionable whether the employment of extra personnel is worth the effort. Organizational measures to improve the ratio between workforce and amount of work are recommended, because they will reduce not only mental overload but underload as well. Stress; Air traffic controllers. (emk)