DRMS (Defense Reutilization and Marketing Service) Total Quality Management (TQM) Implementation Plan.

摘要

This document discusses the implementation of TQM at the Defense Reutilization and Marketing Service. The purpose of the plan is to provide a structured method to achieve the DRMS vision of pursuing continuous improvement in service provided to the Armed Forces and the public. The document includes guiding principles, goals and guidelines to problem solving. Keywords: Continuous process improvement. (KR)