Implementation of Distance Support (DS) to Reduce Total Ownership Cost (R-TOC).

摘要

The Navy's Distance Support (DS) capability combines people, processes, and technologies into a collaborative Fleet support infrastructure without geographic boundaries. Distance Support remotely provides reactive, proactive, and predictive support to Sailors and afloat commands in logistics, maintenance and modernization, supply, manpower, personnel, training and education (MPTE), medical, and chaplaincy support. The DS program is managed by the Sea Warrior Program (PMW 240) within the Navy Program Executive Office for Enterprise Information Systems (PEO-EIS). This paper is intended to encourage discussion about the state of DS within the Navy Enterprise to help realize the potential of DS to Reduce Total Ownership Cost (R-TOC) of both legacy and new ship acquisitions. Over the past decade, the US Navy has introduced the concept and capability of DS to the Navy Enterprise, both ashore and afloat. What started as disparate support centers without a centralized call center has slowly grown into a two-part Navy-wide capability or data infrastructure to enable people, processes and technology that (1) supports the transition of workload / tasks and (2) supports requests / help from the ship to shore infrastructure. During the past ten years of growth and improvement did implementation of DS throughout the Navy help R-TOC. Has DS yet to fully enable viable reductions in ship-manning, 'Find Time' and the logistics footprint. While there is now a more centralized DS call center capability, structured process, and improved technology to help reduce ship manning and other life cycle / total ownership costs, improvements could continue to advance DS functional going forward.