Annotated Bibliography of Selected NPRDC Publications on Total Quality Management

摘要

To enhance defense readiness, the Department of the Navy (DON) is beginning toapply a combination of management concepts and analytic methods to improve significant processes within the Organizational Systems Department. Navy Personnel Research and Development Center (NPRDC) is conducting research for the Navy concerned with increasing productivity through process improvement. To assist DON organizations with their educational process, an annotated bibliography of selected articles describing NPRDC efforts appears here. Abstracts are grouped according to whether they concern TQM principles, process analysis and improvement methods, or case studies.