Identification of an Effective Total Quality Management Training Program.

摘要

Total Quality Management is not a new concept or program, but an active corporate strategy to optimize resources and reduce inefficiencies, rework costs and customer complaints. TQM seeks to raise the collective vision of quality and change the focus from the product to all contributing processes that determine the quality of a product. TQM applies to all facets of clinical and administrative operations in a hospital. Its implementation within health care is unique; therefore, to fully understand this environment, three assumptions must be made. The first is that medicine is a service field. Second, in the linear process of medicine, all parts must come together at the right time and place for the process to progress and third, the limiting steps in each process are either process or resource driven. The fundamentals of TQM are gained through training, and this study evaluated the TQM training programs at Blanchfield Army Community Hospital and the Alliant Health System in Louisville, to determine the best.