Job Task-Competency Linkages for FAA First-Level Supervisors

摘要

A study was conducted to determine the linkages between the job tasks andcompetencies of first level supervisors in the FAA. A sample was drawn from each of nine job groups: Flight Service, Terminal, En Route, Regional Office/Headquarters Air Traffic, Aircraft Certification, Security, Airway Facilities, Flight Standards, and Other) for a total sample of 2,412 first-level supervisors. Mail surveys were distributed in April, 1990. Respondents were asked to (1) rate the relative importance of each of 50 tasks, (2) rate the relative time spent on each task, (3) identify up to three competencies needed to successfully perform each task, and (4) provide organizational location and demographic information. A total of 1020 surveys were returned for a response rate of 42%. After eliminating unuseable and unreliable respondents, the total sample for analysis was 853. Comparison of population and respondent demographics indicated that the results were representative and thus generalizable to the agency population of first-level supervisors. Statistically significant differences were found between job groups on the Time Spent, Importance, and Competencies variables using multivariate and univariate analysis of variance. Considering statistical and practical significance of the results, it was concluded that the task make-up of the job varies among the job groups but that the competencies required for the different jobs are quite similar. Applications of the results to selection, performance assessment, and training/development were discussed and recommendations for program changes were provided.