Rome Laboratory Guide to Basic Training in TQM Analysis Techniques

摘要

Total Quality Management (TQM) is a DoD initiative for continuously improvingperformance at every level, in every area of DoD responsibility. Implementing this philosophy will require a cultured change in th defense community. It will also require the intelligent use of appropriate analysis techniques. This report describes the basic analytical tools used in TQM: Process flow charts, Ishikawa charts, Statistical process control, Histograms, Pareto diagrams, Scattergrams and the Shewhart cycle. For easier comprehension, a mythical scenario is used in which the tools are introduced to a willing, but untrained, manager (and to the reader) by a TQM specialist.