Process for Making On-Going Improvements for Dispensing Medication: Using a TQMApproach

摘要

This thesis is an examination of the workflow processes of the outpatientpharmacy at Silas B. Hays Army Community Hospital and stresses a Total Quality Management (TQM) approach to identify acceptable improvement strategies. Through the application of statistical, technical and managerial techniques, an analysis is made for determining more effective and efficient methods for dispensing medication to the medical beneficiaries of the Army's Fort Ord region. A detailed description of the outpatient pharmacy's operations define the parameters in which the operating manager's strategies must perform. This study is to facilitate the process for making on going improvements and assist in creating a strategic integrating management system to achieve the goals of the hospital's administration and of the pharmacy department.