Social and Behavioral Impacts of Information Systems in the Automated Office: A Literature Review.

摘要

This thesis attempts to bring about a clearer understanding of the social behavioral impacts of information systems in the automated office. The methodology used a literature review of articles written on the subject of information systems in the office environment. The articles were published in a variety of academic and non-academic journals. All of the articles reviewed were published between 1975 and 1991. The articles were divided into eight categories. The categories include communications, ethical/medical concerns, ergonomics, office automation, the office of the future, managerial/organizational aspects, social/behavioral aspects, and training. The conclusion reached in this paper is that little in the way of empirical research has been done on this subject. By identifying, categorizing, and reviewing these articles others will have a framework for future research.