Relationship Between Patients' Perceptions of Nurse Caring Behaviors and Patient Satisfaction with Labor and Delivery.

摘要

Women's satisfaction with their childbirth experience is an important issue, especially during this time of hospital cost containment and consumerism. Obstetrics, once viewed as a loss leader by hospital administration, is now viewed as the leader in establishing patient loyalty to the hospital. It is now recognized that women are the decision-makers for the family in an estimated 70% of situations where a medical caretaker or facility needs to be chosen (Bajo and Phillips, 1986). All over the country hospitals are making improvements in obstetrical services in hopes of increasing their share of a very competitive market. By providing the best possible childbirth experience, hospitals are influencing women to recommend their institution to family and friends not only for obstetrics, but for all hospital services.