Investigative Search of Quality Historical Software Support Cost Data andSoftware Support Cost-Related Data

摘要

The purpose of the study was to determine what software support cost data andsoftware support cost-related data should and can be collected by the Air Force. In addition, the study was to determine how the subject data should be collected. The collection of this data is necessary in order to measure the accuracy and calibration requirements of the software support cost models used by the Air Force. The study found there was no standard set of data items, and no standard procedures in place for the collection of this data. In most cases data were available or easily accessible, but the data had not been requested, therefore, it was not collected. A few organizations were collecting data, but mainly for the purpose of reporting to their superiors. Data were obtained by reviewing the Air Force 'preferred' software support cost models and through semi-structured telephone interviews with individuals knowledgeable in the area. Recommendations to improve the data collection effort were provided. Among the recommendations was the use of a standard data set and standard collection procedures. The study includes a proposed data collection form containing all items suggested for inclusion in the standard data set.