Implementing Total Quality Management (TQM) III: Feedback and ContinuousImprovement

摘要

This Special Report discusses the Interpretation and use of Mission Effectiveness(ME) Charts in a Total Quality Management/Methodology for Generating Efficiency and Effectiveness Measures (TQM/MGEEM) system including their relationship to processes and Dr. Deming's 14 points. Also included am how to post results, how to track performance over time, and how to roll up indicators into overall effectiveness scores. This paper explains how to conduct a TGM/MGEEM feedback session Including selecting members and establishing the agenda. It briefly discusses the role of teams in improving processes and identifies pitfalls to avoid in their use.