Integration of Total Quality Management into Senior Service Schools' Curriculum.

摘要

Total Quality Management is a philosophy growing in recognition and respect throughout the private and public sector. The Department of Defense recognizes Total Quality Management as a proven philosophy that will improve mission accomplishment. This research paper will outline what Total Quality Management is, why senior service colleges should include Total Quality Management in their curriculum, pitfalls of Total Quality Management, what civilian education institutions are teaching and what Total Quality Management subject areas senior service colleges should teach. Total Quality Management is a proven philosophy that will help the military build in quality as the services build down in size. Leading civilian institutions have graduate and doctorate level degree programs in Total Quality Management. The senior service colleges should teach a core course that highlights the basic theory, implementation strategies and sustainment. Senior service colleges should also offer electives that teach process management, problem solving and group dynamics.