Evaluation of Organizational Effectiveness at the Naval Air Warfare Center, Aircraft Division, Indianapolis.

摘要

This thesis assesses organizational effectiveness at the Naval Air Warfare Center, Aircraft Division, Indianapolis (NAWC-ADI) after its restructuring to a matrix organization. Data were collected using a survey designed by the author and his advisor. Survey data were gathered from 454 NAWC-ADI personnel from all levels in the organization. The survey asked employees to rate their organization on various effectiveness-related variables. The effectiveness variables were categorized as independent, intermediate process, or outcome variables in an organizational effectiveness model. The variables from each category were correlated with each other to test the veracity of the model. The mean scores evaluated for NAWC-ADI as a whole, and sub group analyses by level and assignment were conducted. Ratings of information availability in several areas were correlated with the model. The results were used to evaluate NAWC-ADI as a newly restructured matrix organization. All model variables were strongly intercorrelated. NAWC-ADI scored high in the areas of team and individual empowerment, job satisfaction and team cohesiveness. Lower ratings were found for organizational responsiveness, motivational communication effectiveness of top management, intergroup cooperation, organizational effectiveness, team and individual influence, custom service, and quality of work. Information availability was highest in the area of specific scheduling requirements and lowest career and advancement paths. Recommendations are offered for further research. Naval air warfare center, Organizational effectiveness, Empowerment, Intrinsic motivation, Team cohesiveness, Self-managed work teams, Matrix.