Influence of Organizational Factors on the Activities of a Process ImprovementTeam

摘要

This case study is a discussion and analysis of the influence that variousorganizational factors can have on the ability of a Process Improvement Team to accomplish its goal. The organizational factors identified in this study include: (1) an Army organization's culture, (2) a healthcare organization with professional providers, (3) visible leadership support, (4) a formal Total Quality Management organizational structure and (5) Total Quality Management training. One of the most significant organizational factors identified by the Process Improvement Team members that negatively influenced the ability of the team to achieve its goal was the lack of empowerment to improve the process under investigation. Education covering the barriers to Total Quality Improvement implementation and a reorganization TQM training by departments may diminish some of the influence that the organizational factors have on the ability of Process Improvement Teams to accomplish their goals.