Armstrong Laboratory (AL) Analytical Services Process Improvement Team (PIT) - Air Force Team Quality Award Application.

摘要

Headquarters, Air Force Materiel Command (HO AFMC) nominated the Armstrong Laboratory (AL) Analytical Services Process Improvement Team (PIT) as one of two HO AFMC Teams to complete for the Air Force Team Quality Award. The evaluation was based on a ten-page application and a 15-minute oral presentation. The application (this report) included a description of teamwork, process selection criteria, analysis techniques, solutions, results, deployment, and presentation. The team's mission was to improve the support the Surgeon General in providing for Environmental and Occupational sample analyses. AL's PIT Team was selected one of five Air Force Team Quality Champions at the Quality Air Force Symposium 'The Quest for Quality' in Montgomery, Alabama, 19-22 October 1993. The Teams results showed overall 20-30% improvement in analysis turnaround times, with better results in specific process steps, e.g., reduction in paperwork delays following analysis. Process improvement, Analysis support, Team quality award, Customer improvement, TQM.