Study to Design an Optimal Outpatient Third Party Collection Program atEisenhower Army Medical Center

摘要

This study analyzed how the Outpatient Third Party Collection has functioned atEisenhower Army Medical Center and focused on how the program can be improved. The author conducted a literature review using resources at the medical library at EAMC, the Medical College of Georgia, and other civilian institutions; interviewed several subject matter experts at EAMC and other medical centers; and analyzed historical and current data outlining the program's performance. Based on this research, the author developed a conceptual model which outlines the policies and procedures to be followed by all EAMC personnel involved in the program. Finally, the author presents key recommendations and conclusions on how the OTP collection program can be improved based on an overall analysis of this research project.