Developing a Functional Wayfinding System from the Existing Signage System atMadigan Army Medical Center

摘要

Madigan Army Medical Center, the newest Department of Defense tertiary careteaching center, was identified as having a problematic wayfinding system be several sources. Wayfinding, a relatively new term used to describe the act of processing spatial orientation cues inside an architectural facility (finding one's way), has amassed a considerable amount of literature in a short time span. A Post Occupancy Evaluation of the facility suggested further study on the issue. Two survey instruments were designed to assess the current status and magnitude of the problem and were administered throughout the entire facility. Responses from the patient and visitor survey (N1--875) and from the staff survey (N2--147) provided useful information on trends, problem areas, customer insights and preferences, and suggestions for improvement. A self assessment checklist on wayfinding found in the literature was also used to identify problem areas, validate trends in the surveys, and suggest improvements. Six courses of action were developed to address the identified problems. These alternatives were evaluated via a weighted, multicriteria decision matrix. Nineteen criteria were developed from the literature and staff input. The 'best' alternative, as identified by the decision matrix, was developed, with additional recommendations to the Executive Committee.