Review of the Literature Related to Screening Airline Passenger Baggage

摘要

The purpose of this research is to identify the underlying abilities and traitsrequired for successful performance as an airline passenger security screener. The primary focus of this effort is to develop a validated selection battery and protocols that can be easily administered across a wide dispersion of organizations in the aviation security industry. Aside from the obvious costs associated with recruiting, selecting, and training replacement employees, there is likely to be a detrimental impact on the effectiveness of airline passenger screening when a substantial percentage of the workforce are novice workers. This research program seeks to identify the causes of employee satisfaction/dissatisfaction and develop appropriate interventions to curb existing retention problems. A final objective of this program is to establish criteria that discriminates levels of effectiveness among screeners. An effective and reliable performance measurement system is required for this effort, and can provide useful criteria for other programs responsible for the establishment and validation of screener training, evaluation of advanced hardware, and implementation of screener performance evaluation systems.