Executive Guide. Improving Mission Performance Through Strategic InformationManagement and Technology: Learning from Leading Organizations

摘要

Strategic information management is one critical, integrated part of any generalmanagement framework. Similar to the way modern organizations have gradually become dependent on information technologies, it has become an indispensable lens through which to view most vital general management decisions. Strategic information management typically involves defining a mission based on customer segments and needs; establishing core processes that accomplish the mission; understanding the key decisions that guide mission delivery processes; supporting those decisions with the right information available to the right people at the right time; and using technology to collect, process, and disseminate information in ways that improve the delivery of products, goods, and services to customers.