Contextual Influences on the Rating Process: The Effects of Accountability andRating Outcomes on Performance Rating Quality

摘要

Recent research on factors that affect the quality of performance ratings hasmade little progress in actually improving rater accuracy. This has led researchers to call for increased consideration of the context within which rating decisions are made. This research considered two factors of the organizational context. Rater accountability considers how raters behave when they are required to justify their ratings to others. Rating outcome considers how differences in information about the outcomes of potential ratings affect the decision process and the subsequent ratings.