Establishing a Standardized Set of Base-Level Transportation Metrics

摘要

Previous research in transportation performance measures found current measuresin the operations and maintenance functions inadequate by transportation officers Air Force wide. Past research forced on existing measures and only two transportation functions. Conversely, this research evaluates existing and proposed measures for all base-level transportation functions. The goal of this research is to establish a standardized set of transportation metrics. Metrics are a measuring tool and a component of strategic planning; metrics help organizations meet goals related to customer satisfaction. The research's goal was accomplished by surveying enlisted personnel, officers, and civilians serving in the Air Force. The sample consisted of transportation personnel (transporters) and customers of transportation. The findings also indicate a dissatisfaction with existing transportation measures and an eagerness for more meaningful measures.