Controller Resource Management - What Can We Learn from Aircrews

摘要

This paper provides an overview of the scientific literature regarding CrewResource Management (CRM). It responds to tasking from the Office of Air Traffic Program Management to conduct studies addressing the application of team training models such as CRM for air traffic operational and administrative tasks. The authors report that there is no single model for CRM per se. They formulate a model by integrating common dynamic elements found in many CRM programs. The literature reviewed points out that current CRM research: (a) is primarily focused on flight deck CRM; (b) is insufficient to establish the superiority of CRM training over other team training alternatives; (c) has not identified the critical components of CRM team training; and (d) is limited in part by weaknesses in assessment methods and outcome criteria. The authors identify alternative assessment methods and performance criteria currently being explored by behavioral scientists. Finally, the authors discuss potential CRM techniques for enhancing Air Traffic Control Specialist operational tasks.