Turning Service Calls into Dollars

摘要

Tracking service calls to better understand them — and making changes as a result — saved Middleton Lawn & Pest Control more than 33,637 service calls which equates to more than 1 dollar million over a three-year period, according to Phil "Doc" Nichols, director of pest control and termites for the Orlando-based company. Nichols shared his insight gained through this experience at Pest World 2008. "One of the worst things we can do is to go out on repeaied service calls. The next thing you know, you've lost a customer and don't know why," Nichols says. "Servitf call reports can be used to gain information that will make your company money."